Contract: The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the owners on request.

 

Terms: The prices quoted include the provision of bed linen and towels. It also includes an ‘end of stay’ clean. 

 

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Payment: Bookings are confirmed on receipt of the booking form and receiving the deposit of 25% of the holiday cost. The balance of the rental will be due for payment 21 days before the arrival date. If your payment has not been received 21 days before the commencement date we will assume that you wish to cancel. If the booking is made within 30 days of the arrival date then payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand.

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Bookings: Provisional bookings may be made by phone or email, but will only be secured on receipt of the deposit. The balance of the payment must be made not less than 21 days before the booking. 

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Date Holding: We will keep online & provisional booking request dates for 24hrs only, when they will be released and the booking requests deemed cancelled. You may by all means repeat a booking request but understand your specific dates may have gone in the meantime.

 

Cancellation: Cancellations must be immediately notified to us by email.

 

Depending on the notice that you gave of cancellation- the following refunds will apply-

• 7 or less days’ notice – No refund due

• 8-14 days’ notice – 25% of the total accommodation cost

• 15-21 days’ notice – 50% of the total accommodation cost

• More than 21 days’ notice – your liability to pay the balance will be waived, however, the Deposit will not be refunded. If the holiday was paid in full and more than 21 days’ notice is provided then 2/3rds of the total accommodation cost will be refunded.

If a refund is due we will aim to return the applicable amount within 10 working days of cancellation.

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Accuracy of Details: The website is as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.

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Parties: The total number in your party shall not exceed the capacity of 4 persons per cottage with the exception of babies under 2. Should you arrive with a group which does not meet these criteria we reserve the right to refuse the use of the accommodation. We also reserve the right to refuse to hand over accommodation to any person(s) who, in our opinion, is not suitable to take charge of it. If, in our opinion, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, or damage to property, the Contract may be terminated. In this event no refund will be due. The hirer is liable for any damage caused to the Barns. We have the right to enter any accommodation (without prior notice if this is not practicable or possible) if special circumstances or emergencies arise.

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Smoking and the use of candles is prohibited inside the Barns. 

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Right of Entry: We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

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Occupancy:  Occupancy shall be from 4 pm on the day of arrival to 10 am on the day of departure – unless special arrangements have been made. We need this time to ensure that the cottage is ready for your arrival after the previous guests. If you wish to have either an earlier check in or later departure please contact Katie at least 3 days before your arrival date and if possible we will try to accommodate your request.

The property is let for the purposes of a holiday let. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to Wastor Farm.

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Departure:  On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins. We reserve the right to make a charge of £35 for extra cleaning if the accommodation is not left in a satisfactory condition.

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Cleaning & Breakages: The hirer will keep the property and all furniture, equipment & fittings in or on the property in a like state of repair and cleanliness as at the commencement of the let and will make good any damage, breakage or loss that may occur during the let. 

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Pets: We allow 2 well behaved dogs to stay in each Barn. Please keep pets off bedding or other soft furnishings and do not allow them downstairs. Please use the stair gates supplied. Dogs should not be left unattended in the house unless in a cage and only for short periods of time. Any damage caused by pets will be charged for. Please clean up any fouling without delay.

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Vehicles: Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than in the case of negligence by Wastor Farm. The charging of electric vehicles using the electricity supply is prohibited. There are public EV charging points in Okehampton & Tavistock.

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Liability: As far as the law allows, Wastor Farm shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You are responsible for any loss, damage or injury sustained as a result of any breach of these conditions or arising from the fault of you or any member of your party. You are strongly recommended to take out appropriate personal insurance for your holiday.

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“Force Majeure” (circumstances beyond the control of the owner): If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the accommodation costs based on the time remaining of the booking. This will be the full extent of the liability of the owners.  No additional compensation, expenses or costs will be payable.

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Shortcomings: Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We will do our best to resolve any problem. We cannot accept liability in relation to any shortcomings of whatever nature if you fail to notify us of any complaint or claim during your holiday. Most problems are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following departure.

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General: In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.

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Our Accommodation Barns: Foxtor & Haretor are fully compliant with industry standards and can example up to date certification in areas such as Public Liability, Electrical certification, PAT testing & fire risk assessments.   

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